Delete your Ballers account
This page explains how to delete your account in the Ballers app (Android and iOS), published by Sports Inddex N Tech Private Limited, and what happens to your data.
Option 1: Delete your account in the app
- Open the Ballers app and sign in.
- Go to Profile.
- Tap Delete Account.
- Confirm that you want to delete your account.
You will be signed out on that device once your account is deleted.
Option 2: Ask us to delete your account and your data
If you can't use the app, or you want the data listed below deleted as well, email us at contact@ballerslife.co with the subject “Account deletion request”.
- Send it from the email address on your account, or include the phone number you use to sign in.
- We may ask you to confirm the request so we can be sure it comes from the account owner.
- We will action your request and confirm within 30 days.
What happens when you delete your account in the app
- Your account is disabled, and you are signed out on that device.
- The push notification tokens for your devices are removed, so you stop receiving notifications.
- For 30 days you can change your mind: sign in with the same phone number and your account is restored, with your bookings and history intact.
- After 30 days the account can no longer be restored. Signing in with that phone number starts a new account, with none of the old account's history.
- Your other information — profile details, profile and check-in photos, bookings, and Lifestyle activity such as logged activities, friends and points — is not erased automatically.
To have that remaining personal data deleted, use Option 2 above and we will delete it, except for the records described next.
What we keep
We keep payment and booking records that we need for accounting, tax and other legal requirements, and to resolve disputes. See “Retention of Data” in our Privacy Policy.